Last updated: May 9, 2025
This Platform Account Agreement is supplemental to the Dots Master Services Agreement ("Dots MSA") and is entered into between the company applying for a Platform Account and its representatives ("Customer", "you", or "your") and Divisible Inc. d/b/a Dots ("Dots", "we", "our", or "us"). This Platform Account Agreement governs your use of the Platform Account, including any Payment Services offered through your Platform Account.
Capitalized terms used in this Agreement that are not defined inline are defined as follows.
"App Funder" means a third party authorized to fund a Multi-tenancy Platform Account.
"App Funder Account" means any account that is held with a financial institution in the name of an App Funder and is connected to and authorized to fund your Multi-tenancy Platform Account.
"App Wallet" means a virtual wallet ledgered within your Platform Account that may be used to pay out to End Users.
"Authorized User" means an employee or contractor whom Customer has authorized to use the Services.
"Beneficial Owner" means any individual who, directly or indirectly, owns 25% or more of the equity interests of Customer.
"Claim" means any third party claim, suit, or proceeding.
"Control Person" means a single individual with significant responsibility to control, manage, or direct Customer.
"Customer Data" means information or documentation provided by Customer or Authorized User(s) to Dots, including without limitation financial data and any Personal Information related to Customer's officers, directors, employees, shareholders, or contractors. Customer Data does not include End User Data.
"Dots Dashboard" means the user interface through which Customer may access the Services.
"End User" means a person who receives pay outs from Customer through Dots.
"End User Data" means information or documentation, including Personal Information, related to an End User of Customer, whether provided to Dots by Customer, the End User, or a third party.
"End User Prohibited Activity" means the activities relevant to End Users posted on the Dots website as updated from time to time.
"Fees" refers to the non-refundable fees owed by Customer to Dots as set forth in the Order Form or through the Dots Dashboard.
"Linked Account" means any account that is held with a financial institution and is authorized for payments of Fees and other amounts due to Dots.
"Multi-tenancy Platform Account" means a type of Platform Account that enables Customers to (i) fund the Platform Account from external bank accounts held by App Funders, and (ii) use multiple App Wallets to ledger funds within the Platform Account.
"Org Wallet" means a virtual wallet ledgered within your Platform Account that may be used to move funds between App Wallets and pay Fees owed to Dots.
"Payment Partner" means a bank, financial institution, or other partner that provides services directly related to one or more Services.
"Payment Services" means the electronic payments services offered to you by Dots through your Platform Account.
"Personal Information" means any information relating to an identified or identifiable individual that is processed in connection with the Services.
"Platform Account" means the Customer's account at Dots used to access Dots's electronic payments services.
"Prohibited Activity" means the business types and activities relevant to Customer posted on the Dots Dashboard as updated from time to time.
"Third-Party Service Provider" means a third party that assists Dots in providing the Services to Customer by supporting our internal operations or providing other data or services related to the Services.
Applications for a Platform Account can only be submitted to Dots through the Dots Dashboard. Only businesses and non-profit organizations located in the United States are eligible to apply for a Platform Account and use the Payment Services. Individual consumers, sole proprietors, unincorporated partnerships, and companies organized and/or registered outside the United States are not permitted to open a Platform Account. We may deny Customer's application to open a Platform Account or may decline to offer Payment Services for any reason or no reason at our sole discretion.
By submitting an application for a Platform Account, Customer (including the natural person who submits the application on Customer's behalf) represents and warrants that at the time of application and at all times that Customer uses the Platform Account:
The natural person submitting the application on Customer's behalf further represents that they are (i) an authorized representative of Customer; (ii) not affiliated with any person that is identified on any lists maintained by OFAC or the U.S. Department of State or subject to sanctions in the United States or any other law, regulation, or other list of any government agency that prohibits or limits Dots from providing the Services or otherwise conducting business with that persona; and (iii) authorized to, on behalf of Customer, submit the application and all required information and enter into binding agreements.
To help the government fight the funding of terrorism and money laundering activities, U.S. federal law requires that financial institutions obtain, verify, and record Customer Data and Personal Information identifying companies and their Beneficial Owners and Control Persons. You agree to provide the required information to open and maintain your Platform Account and agree to keep such information current. We may share this information with Payment Partners and Third-Party Service Providers for these purposes.
You must provide Customer Data to apply for and maintain a Platform Account. You may also be asked to provide certain Personal Information regarding Beneficial Owners, Control Persons, and other individuals associated with Customer. We may also require that you provide certain documentary information used to verify Customer Data and Personal Information, such as organizational documents and certificates of registration, proof of address, or personal identification.
You will keep all Customer Data and Personal Information regarding Beneficial Owners and Control persons current, complete, and accurate at all times during the application process and your use of the Platform Account. You must promptly notify Dots with any changes affecting you, the nature of your business activities, any Beneficial Owners, your Control Person, or any other pertinent information. You must immediately notify Dots if:
We may require additional information from you at any time, including without limitation Customer Data to assess Customer's financial condition, for verification purposes, or for other legitimate business purposes. Dots reserves the right to reassess your eligibility for a Platform Account at any time. Dots may, in our sole discretion, immediately restrict, suspend, or terminate your use of and access to your Platform Account.
Dots, its Payment Partners, and Third-Party Service Providers rely on the accuracy of the information Customer provides when opening and maintaining your Platform Account. You may be required to verify information previously provided or provide additional information in the course of applying for or using the Platform Account.
You acknowledge that you have obtained or will obtain appropriate consent and authorization of any person whose Personal Information you provide before sharing such data with Dots.
You acknowledge and agree that we may use and provide Customer Data and Personal Information to Payment Partners and Third-Party Service Providers to validate the information you have provided and determine your eligibility for the Platform Account.
We may approve or deny your application for a Platform Account or grant you or anyone seeking to access your account with your authorization provisional, limited access while your application is pending additional review. We may deny your application, interrupt provision of the Payment Services or access to you, or suspend or close your Platform Account where, in our sole determination, the information you provided to Dots is incomplete, inaccurate, or out of date.
Dots may request, and you agree to provide, information about your business, operations, funds flows, integration with your Platform Account and the Payment Services, and other Customer Data that we may require or request from time to time. Dots reserves the right to reassess your eligibility for a Platform Account based on this information at any time.
You will keep your Platform Account secure and only provide access to Authorized Users. You will, and will ensure that Authorized Users take, all reasonable steps to safeguard the privacy, confidentiality, and security of all usernames, passwords, and other identifiers or credentials used to assist in identification and authentication to access a Platform Account or with regard to use of the Payment Services Services ("Credentials"). You will ensure that each Authorized User has their own unique set of Credentials; keeps those Credentials secure; does not share those Credentials with any other person or third party; and does not reuse Credentials for other services.
You will closely and regularly monitor the activities of Authorized Users regarding the Platform Account and Payment Services, and you will use all reasonable means to protect mobile devices, web browsers, and anything else used to access or utilize the Platform Account or Payment Services. You are fully responsible for any and all activities that occur under the Credentials of Authorized Users.
You will not allow any unauthorized person to access the Platform Account or use the Payment Services. You will immediately disable user access to the Platform Account or Payment Services or limit permissions where you know or suspect your Platform Account has been compromised or may be misused or where you know or believe an Authorized User's Credentials are compromised or lost; and you will promptly notify us of any unauthorized access or use of your Platform Account or the Payment Services.
YOU ASSUME THE ENTIRE RISK FOR THE FRAUDULENT, UNAUTHORIZED OR OTHERWISE IMPROPER USE OF YOUR PLATFORM ACCOUNT AND RELATED CREDENTIALS. WE SHALL BE ENTITLED TO RELY ON THE GENUINENESS AND AUTHORITY OF ALL INSTRUCTIONS RECEIVED BY US WHEN ACCOMPANIED BY YOUR AUTHORIZED USERS'S CREDENTIALS, AND TO ACT ON SUCH INSTRUCTIONS.
Dots is a financial technology company, not a bank, money services business, or other financial institution. Dots partners with Payment Partner(s) to provide the Services. Dots assumes no liability or responsibility for any acts or omissions of Payment Partner(s). Payment Partner(s) may impose additional terms separate from this Platform Account Agreement ("Payment Partner Terms"). The availability of specific Services, or continued access or use of specific Services, may be subject to entering into these Payment Partner Terms. Required Payment Partner Terms are provided separately from this Platform Account Agreement.
You must connect and maintain a Linked Account to your Platform Account at all times. Your Linked Account(s) will be used to fund your Platform Account. You may change or update Linked Accounts through your Dots Dashboard. Dots may debit and credit a Linked Account as described in this Agreement.
All Linked Accounts must be business accounts held by Customer at a U.S. financial institution. You may not send funds to your Platform Account from external accounts held by persons other than Customer unless you have a Multi-tenancy Platform Account. You authorize us to verify that: (i) the account details you provide for your Linked Account(s) are correct; (ii) the Linked Account(s) belong to you; and (iii) proper authorization is received for any Linked Account(s).
THIS SECTION PROVIDES AUTHORIZATION TO AUTOMATICALLY DEBIT YOUR CURRENT AND PREVIOUSLY LINKED ACCOUNTS FOR ALL FEES OWED TO DOTS. PLEASE READ IT THOROUGHLY.
You authorize Dots or its respective successors and assigns to collect Fees and other amounts owed by you to Dots by debiting funds from your current and previous Linked Accounts. You must maintain at least one Linked Account at all times and agree that Dots may directly debit any Linked Account for payment of amounts owed.
Additionally, you authorize Dots to complete an ACH debit from your Linked Account to fund an App Wallet as instructed by you. You are solely responsible for determining the amount and date of each funding transaction and which Linked Account(s) the funds should be pulled from. You acknowledge that Dots is entitled to rely on the information, representations, and warranties that you provide to us in connection with any funding transactions. If your App Wallet balance is negative, or does not contain funds sufficient to pay amounts that you owe to End Users, then Dots may debit any Linked Accounts by the amount necessary to collect, and pay out to End Users if applicable, the amounts you owe.
If we use the Automated Clearinghouse ("ACH") network, the debits will be governed by the rules established by the National Automated Clearinghouse Association ("NACHA") for business-related ACH debits. You also authorize Dots to debit your Linked Accounts for verification purposes (through microdeposits or similar means).
To withdraw the debit authorization from all of your Linked Accounts, you must provide us 30 days' notice and pay all Fees and any other amounts owed to Dots, including those set forth in an Order Form, immediately. Withdrawal of the debit authorization for all Linked Accounts will result in the closure of your Platform Account. However, withdrawal of a debit authorization does not terminate the Dots MSA or your obligation to pay all amounts owed under your Order Form(s). Customer will be responsible for all costs of collections and damages if amounts owed are not paid in full by Customer.
Your available Platform Account balance is a calculation consisting of a variety of factors, including (i) the total balance in your App Wallet; (ii) the amount of any holds that have been placed on the funds in your App Wallet; (iii) pending transactions that have been authorized or processed, but not yet posted or settled; and (iv) amounts subject to holds in accordance with Dots's risk management procedures.
Funds transferred into your App Wallet may not be immediately available for pay outs, and we may hold such funds in compliance with U.S. state or federal laws or regulations, our risk management procedures, or those of our Payment Partners. We may decline to honor any payment instruction if your available App Wallet balance is negative or is inadequate to cover the amount of the payment instruction.
If we receive a deposit or transfer on a day that is not a business day, we may not credit your App Wallet until the next business day. You may contact us for information on the status of any deposit or transfer or if you believe we are holding your funds in error.
We are not liable to Customer if we fail to complete a transaction because the Linked Account used to complete a transaction has insufficient available funds; your financial institution rejects the transaction; the payment fails for reasons outside of our control, despite our reasonable precautions; or any other reason set forth in this Platform Account Agreement.
Dots is not a bank, credit union, or savings and loan association. Customer will not receive interest on any amounts held or transferred during the time which elapses during payment processing. Transferred funds may be pooled with the funds of other Dots customers in a bank account and are not eligible for FDIC insurance while such funds are held in the account or otherwise before the funds are paid out to End Users.
As part of your use of the Payment Services in connection with your Platform Account, you must at all times maintain a balance of available funds in your App Wallet sufficient to cover all transactions initiated from your account. In the event of insufficient funds, we may set off with respect to, the funds that are, now or in the future, carried or held in or through your Platform Account or are otherwise in Dots's possession or control against any amounts we owe to you in order to obtain payment from you. You must pay us in immediately available funds for the amount of any rejected entries and for the amount of any returned debit entries, or any adjustment entries accepted by us, which we have previously credited to your Platform Account. Such amounts will be immediately due and payable by you to us.
If you leave any funds dormant in a Platform Account and you do not instruct Dots on where to send them, Dots may deem the funds abandoned by you and deliver them to the appropriate governmental authority. However, if required by law, Dots will attempt to notify you before doing so.
Unless agreed otherwise in writing, Dots may use your Platform Account to collect Fees and other amounts owed by Customer to Dots. We will disclose Fees to you through your current Order Form or the Dots Dashboard. You must pay Fees and other amounts you owe to Dots when due. You agree that Dots may deduct, recoup, or setoff Fees from your Platform Account balance. If your Platform Account balance is negative or does not contain funds sufficient to pay Fees or any other amounts that you owe under this Agreement, including funds owed to End Users, then Dots may, to the extent permitted by applicable law, debit those amounts from any Linked Account(s).
If you use the Platform Account to "pass-through" Fees or other amounts to End Users, you must clearly and prominently disclose all amounts to End Users. For the avoidance of doubt, Customer is ultimately responsible for all Fees and amounts owed by Customer to Dots.
You represent and warrant that you will only use your Platform Account and the Payments Services for lawful and legitimate purposes and that you will at all times comply and conduct your business in compliance with: (a) all applicable federal, state, and local laws, rules, regulations, and guidance, including, without limitation, those governing payment services, consumer protections, privacy, and data security; (b) this Platform Account Agreement; and (c) the Dots MSA.
In order to receive payouts through the Services, End Users must meet the following criteria:
Be residents of jurisdictions that are:
Not engage in any activities that are:
You agree that you will not enroll or attempt to enroll an End User that you know or have reason to know does not meet the above criteria or is violating applicable law and that you will use appropriate measures—technical, operational, and otherwise—to understand each End User's eligibility under these criteria. You must notify Dots immediately if you detect illegal, fraudulent, deceptive, or otherwise suspicious activity associated with an End User at `security@dots.dev`.
Each End User is subject to Dots's approval. Dots may suspend or terminate an End User's ability to receive payouts via the Payment Services at any time and for any reason.
An End User may link their external account(s) (each a "Payout Account") to your Platform Account for the purpose of receiving payouts from you. Dots may require that you verify the ownership of the Payout Account in a commercially reasonable manner. If you do not use the Payout Account verification methodology provided by Dots, you must receive Dots's approval prior to using your own verification methodology. You agree to cooperate with Dots's review of your Payout Account verification methodology, including the provision of any documentation regarding your methodology that Dots reasonably requests. Prior to changing your Payout Account verification methodology after it has already received approval by Dots, you must notify Dots at support@dots.dev and receive Dots's approval of the proposed changes.
Dots reserves the right to restrict, suspend, or terminate an End User at any time if: (i) Dots determines that the End User's activities are End User Prohibited Activities or otherwise violate the End User Terms (available at https://dots.dev/terms), any other applicable Dots agreement or policy, or any applicable laws or regulation; (ii) Dots reasonably determines that the risk associated with the End User or the End User's activities poses unacceptable risk to Dots, its operations, or its customers and users; (iii) a Payment Partner restricts, suspends, or terminates their services related to the End User; (iv) you do not provide Dots with all End User Data as required or requested by Dots; or (v) for any other reason, in our sole discretion. If Dots restricts an End User, Dots will use reasonable efforts to provide timely notice to you. Such notice may occur after the suspension or restriction has occurred.
Nothing in this section is intended to limit our rights to refuse to provide a Platform Account or the Payment Services to anyone, at any time, and for any reason consistent with applicable law, in our sole discretion. We retain any and all such rights.
In order to use the Payment Services, Customer must provide certain End User Data to Dots. Customers may provide such End User Data to Dots in one of two ways: (i) send End User Data to Dots directly via API, or (ii) instruct Dots to collect the End User Data from the End User. Regardless of your choice, you are solely responsible for providing accurate and complete End User Data as required or requested by Dots for the purposes of providing you the Payment Services. You acknowledge that Dots is entitled to rely on the information, representations, and warranties that you or End Users provide to us in connection with any End User.
You must use commercially reasonable efforts to verify that any End User Data that you provide to Dots is accurate and complete. You agree that you will comply with applicable laws and regulations when collecting any Personal Information regarding End Users. Without limiting the generality of the preceding sentence, you agree that you will obtain an End User's express consent prior to: (i) collecting any Personal Information regarding the End User; and (ii) sharing that Personal Information with Dots.
You acknowledge and agree that Dots may have independent relationships with and provide services directly to End Users, even if such End Users originate through you. In the event that an End User authorizes Dots to retain and use End User Data, then you acknowledge and agree that (i) Dots may use and retain such End User Data (even if provided originally by or through you) as authorized by the End User, and (ii) to the extent permitted by applicable law, Dots may continue to retain, store and otherwise use such End User Data as authorized by the End User, including following termination or expiration of this Platform Account Agreement.
Dots may provide to Customer or End Users estimated processing times for individual payouts or payout methods. However, all payouts may be subject to potential delays caused by Payment Partners, fraud or compliance reviews, and other causes. Dots does not guarantee any transfer times in any way. Customer is responsible for communicating estimated transfer times, including the possibility of delays, to End Users.
Dots will attempt to notify Customer of known delays to outstanding payouts. If Customer becomes aware of a delay unidentified by Dots, you must notify Dots promptly.
All End Users must accept the End User Terms (available at https://dots.dev/terms) to receive payouts via Dots. If you elect to send Dots End User Data directly via API, you are responsible for (i) disclosing the End User Terms to such End User, and (ii) capturing the End User's acceptance of the End User Terms in an auditable manner and in compliance with applicable law, including without limitation electronic signatures laws. Dots may request proof of one or more End User's acceptance of the End User Terms, and you agree to provide such proof. You also agree to provide Dots with accurate contact information, including without limitation email addresses, for each End User.
Customer is responsible for submitting End User Data, including the End User's payout method and account information, to Dots or authorizing Dots to collect End User Data directly from the End User.
You agree to fund all payment orders authorized by you, and you acknowledge that we are entitled to rely on the information, representations, and warranties that you or any End Users provide to us in connection with your Platform Account or the Payment Services. We are not responsible for the accuracy, completeness, or authenticity of such information. You agree that if you or End User describe any beneficiary or financial institution by name and account or identifying number, we and other financial institutions may process the payment order based solely on that number, even if it identifies a different person or entity than you intend. If you or End User provide an incorrect account number, you could lose the amount transferred. We assume no responsibility to detect errors in your instructions and you should not expect that we will do so.
You acknowledge that you could lose money, up to the entire value of your account, through an unauthorized electronic funds transfer. You must notify us immediately if you suspect that an unauthorized electronic funds transfer has occurred or that the Platform Account credentials of any user may have been compromised, or if unauthorized access to your Platform Account has occurred.
We will process payments orders received outside the applicable funds transfer windows set by participating financial institutions on the following business day. We may reject payment orders or delay an order to confirm authorization or to confirm that the order does not violate applicable law or regulation.
We are not liable to Customer if we fail to complete a transaction because you fail to authorize or provide sufficient details regarding the transaction; your Platform Account has insufficient available funds; the End User's financial institution rejects the transaction; the payment fails for reasons outside of our control, despite our reasonable precautions; or any other reason set forth in this Platform Account Agreement.
Once we begin to process an End User's payment, you have no further rights in those funds, except as strictly required by applicable law and payment network rules.
You are solely responsible for your payment activity initiated using the Payment Services, including without limitation any fraudulent activity. Dots has no obligation to ensure that the funds required to complete a payment will be available. Any payment sent by you may: (i) be reversed in accordance with Dots's or Payment Partners' risk management policies; (ii) be reversed in accordance with applicable law, including without limitation, by ACH return as defined under the NACHA Rules; (iii) fail due to your error or End User error; (iv) fail due to the provision of inaccurate information by you or your End User; or (v) be canceled or rejected by an End User or the End User's financial institution (each, a "Reversal"). Except for any Reversal made in error by Dots, you are liable to Dots and Payment Partners for any and all losses caused by Reversals and any other End User activity, whether or not authorized by you or the End User, including unauthorized or erroneous activity initiated by you or your End Users, whether through misconduct, negligence, error, or otherwise. You authorize Dots and Payment Partners to recover any such amounts due to Dots and/or Payment Partners by (a) debiting your Linked Accounts; (b) request immediate payment from you, and, if payment is not received timely, engage in collection efforts; and (c) pursue any rights or remedies available under this Platform Account Agreement, the Dots MSA, or any of your agreements with Dots for failure to pay amounts owed to Dots, including without limitation termination for non-payment. In the event that your Platform Account has an unacceptable number or rate of Reversals, Dots reserves the right to immediately restrict, suspend, or terminate your use of your Platform Account and the Payment Services.
You understand and agree that Dots may, in its sole discretion, impose limits on payouts from your Platform Account, including without limitation limits on the maximum dollar value of one or more payouts and/or limits on the volume of your payouts over a period of time. We will attempt to communicate any such limits to you. Nothing in this provision will be deemed to limit Dots's right to decline any transaction that you submit in accordance with our other rights under this Platform Account Agreement.
You understand and agree that we or a Payment Partner may reject your request for a transaction at any time for any reason, or we may require additional information from you in order to complete the transaction. There are limits on the amount, frequency, and type of transactions that may be conducted using the Payment Services. For security reasons, we may not tell you what those limits are, or when they change. You acknowledge and agree that Dots is not obligated to complete any transaction requested by you if you do not provide us with requested information (such as payment method information) or accurate and correct information of any kind, or if your payment method fails to deliver funds. You should notify Dots immediately if you become aware that you have made a mistake when instructing us to process a payment.
Dots reserves the right to refuse to process any payment if we reasonably believe that the activity, or the transaction if processed, would result in a violation of this Platform Account, the rules governing the applicable payment method, or applicable law. We will attempt to promptly notify you if we decline to process a payment unless we reasonably believe you have engaged in any violation of law or activity prohibited by this Platform Account Agreement, in which case we shall have no obligation to contact you. Subject to applicable law, we may request a reversal or a hold on your transactions or funds if we believe in our sole discretion that you are in breach of this Platform Account, or we or Payment Partner has reason to suspect that you may be a victim of fraud, or that your account may be associated with fraud or otherwise to protect the security of your account and our systems.
We review account and transaction activities at various times, including when bank transfers are initiated. This review checks for, among other things, suspicious or illegal activity, and whether your Platform Account activity and the activity of End Users with whom you’ve transacted comply with this Platform Account Agreement. In connection with our review process, you and/or End Users may be required to provide us with additional information. We may limit your Platform Account and access to the Payment Services until verification is completed.
This Section 5 only applies to Customers that have applied for and been approved for a Multi-tenancy Platform Account.
Each App Funder must be approved by Dots before the App Funder can send funds to your Platform Account. You must submit an application to designate each App Funder in the Dots Dashboard. Only businesses and non-profit organizations located in the United States are eligible to be designated as App Funders. Individual consumers, sole proprietors, unincorporated partnerships, and companies organized and/or registered outside the United States are not permitted to be designated as App Funder. We may deny Customer’s request to designate an App Funder for any reason or no reason at our sole discretion.
By submitting an application to designate an App Funder, Customer represents and warrants that at the time of application and at all times that App Funder sends funds to the Platform Account:
Dots uses "envelopes" to organize funds in your Platform Account. Each Platform Account comes with two types of envelopes: (a) one or more App Wallets used to make pay outs to End Users; and (b) an Org Wallet used to move funds between different App Wallets and pay Fees owned by Customer to Dots. Customers may create multiple App Wallets, but may only hold one Org Wallet.
Customer may connect an App Funder Account to one or more App Wallets. By connecting an App Funder Account, you authorize Dots to complete an ACH debit from that App Funder Account as instructed by you. You are solely responsible for obtaining authorization from the App Funder to debit the App Funder Account and complying with all applicable laws, regulations, and rules, including rules established by NACHA. You are solely responsible for determining the amount and date of each funding transaction, and you acknowledge that Dots is entitled to rely on the information, representations, and warranties that you provide to us in connection with any funding transactions.
If the balance on an App Wallet connected to an App Funder Account is negative, or does not contain funds sufficient to pay amounts that you owe to End Users, then you authorize Dots to debit any Linked Accounts, including any App Funder Accounts, by the amount necessary to collect, and pay out to End Users if applicable, the amounts you owe.
All funds in your Multi-tenancy Platform Account, including funds in all App Wallets, are titled to Customer. For the avoidance of doubt, while App Wallets may be used to organize funds in your Multi-tenancy Platform Account according to App Funder, all funds in the App Wallets are owned by the Customer and not the App Holder. Dots does not hold funds for or establish a relationship with any App Funder by virtue of their designation as an App Holder. You are solely responsible for informing App Funders about your ownership of funds in the Platform Account.
You must use commercially reasonable efforts to verify that any data regarding App Funders that you provide to Dots is accurate and complete. You agree that you will comply with applicable laws and regulations when collecting any data regarding App Funders, including any Personal Information regarding persons associated with App Funders.
You agree to comply with all applicable laws, regulations, and payment network rules in connection with your use of your Platform Account and the Payment Services. You may not use your Platform Account or the Payment Services to engage in or facilitate activities that (i) are illegal, (ii) may give rise to civil liability; (iii) may harm others or Dots’s reputation or operations; (iv) violate our or others’ rights; or (v) constitute a Prohibited Activity.
We may terminate Platform Accounts that we know or believe are engaged in any Prohibited Activities or otherwise do not comply with the restrictions in this section, as determined in Dots’s sole discretion.
Your Platform Account and the Payment Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Dots, Payment Partners, or Third-Party Service Providers, or because of other causes beyond our reasonable control. Dots shall use reasonable efforts to provide advance notice in writing or by email of any scheduled service disruption.
HOWEVER, YOUR PLATFORM ACCOUNT AND THE PAYMENT SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND DOTS EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT DOTS DOES NOT WARRANT THAT YOUR PLATFORM ACCOUNT OR THE PAYMENT SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF YOUR PLATFORM ACCOUNT OR THE PAYMENT SERVICES, AND NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM DOTS OR THROUGH YOUR PLATFORM ACCOUNT OR THE PAYMENT SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS PLATFORM ACCOUNT AGREEMENT.
DOTS IS NOT LIABLE FOR AND DISCLAIMS LIABILITY FOR ANY DAMAGES, HARM OR LOSSES TO YOU, ANY END USER, OR ANY ENTITY ARISING FROM UNAUTHORIZED ACCESS OR USE OF YOUR PLATFORM ACCOUNT OR THE PAYMENT SERVICES.
Dots reserves the right to amend this Platform Account Agreement, including by deleting, modifying, or adding provisions, at any time by posting the amended version of this Platform Account Agreement to the Dots Dashboard. The amended version will be effective at the time we post it, unless otherwise noted. If any amendments materially reduce your rights or increase your responsibilities, we will provide you with at least 30 days’ advance email notice of the amended Platform Account Agreement before the amended agreement becomes effective as to you. Such email notice will be sent to the email address(es) we have on file for the Customer contact person identified in the current Order Form or as otherwise provided by Customer. It is your responsibility to ensure that the contact information, including email addresses, associated with your Platform Account remains accurate and current. Your continued use of or access to the Platform Account after the amended Platform Account Agreement becomes effective as to you constitutes acceptance of the amended terms. If you do not agree with the amended Platform Account Agreement, you may close your Platform Account before the amended agreement becomes effective as to you.
This Platform Account Agreement shall be governed by and construed in accordance with the internal laws of the State of California without reference to any conflicts of law principles that would apply the substantive laws of another jurisdiction to the parties’ rights and duties. The parties consent to the personal and exclusive jurisdiction of the federal and state courts of San Francisco, CA, for all cases and controversies arising out of or related to this Platform Account Agreement, including without limitation tort cases.
If we are notified of or become aware of a court order or other legal process or request (e.g., subpoenas, garnishments, levies, or warrants) or if we otherwise believe we are required to do so in order to comply with applicable law or regulatory requirements, we may take certain actions, including without limitation (i) providing information in our possession, custody, or control; (ii) holding payments to or from your Platform Account or holding or otherwise restricting funds in your Platform Account; or suspending, terminating, closing, or (iii) limiting access to your Platform Account. We will decide, in our sole discretion, which action is required or appropriate. We do not have an obligation to contest or appeal any court order or legal process involving you or your Platform Account.
We are not responsible to you or any End User for any losses or consequences sustained due to actions we may take to comply with a legal order, legal process, or request, or applicable law. We may, but are not required to, provide notice of any court order, legal process or requests, or actions we may take in conjunction with them or in an effort to comply with applicable law.
Customer may not assign this Agreement or any of its rights or obligations hereunder, either voluntarily or by operation of law, without Dots’s express written consent. Any purported assignment by Customer in violation of this Section 7.5 is void.
To the extent permitted by applicable law, the parties hereby waive any provision of law that would render any clause of this Platform Account Agreement invalid or otherwise unenforceable in any respect. If a provision of this Platform Account Agreement is held to be invalid or otherwise unenforceable, such provision will be interpreted to achieve its original effect to the maximum extent permitted by applicable law, and the remaining provisions of this Platform Account Agreement will continue in full force and effect.
Last updated: May 9, 2025
These API Terms are supplemental to the Dots Master Services Agreement ("Dots MSA") or Sub-Account Agreement, as applicable; any applicable Service-Specific Agreements; and any other applicable terms (collectively, the "Dots Agreements") and describe the terms and conditions governing your use of the Dots APIs. "We," "our" or "us" means Divisible Inc. d/b/a Dots ("Dots"). "You," "your" or "Customer" means the person or entity accepting these Terms. By using or accessing the Dots APIs, you agree to comply with these API Terms.
Any other services provided to you by Dots will be governed by the Service-Specific Terms applicable to those services.
Other capitalized terms used in these API Terms that are not defined inline are defined as follows.
"Application" means your platform, website, or application that connects to or is enabled by the Dots APIs.
"Customer Data" means information or documentation provided by Customer or Authorized User(s) to Dots, including without limitation financial data and any Personal Information related to Customer's officers, directors, employees, shareholders, or contractors. Customer Data does not include End User Data.
"End User" means a person who receives pay outs from Customer through Dots.
"End User Data" means information or documentation, including Personal Information, related to an End User of Customer, whether provided to Dots by Customer, the End User, or a third party.
"Personal Information" means any information relating to an identified or identifiable individual that is processed in connection with the Services.
"Privacy/Security Law" means any applicable law governing the protection, security, or management of Personal Information.
"Prohibited Activity" means the business types and activities relevant to Customer posted on the Dots Dashboard as updated from time to time.
"Security Incident" means any (A) unauthorized disclosure of, access to, or use of Customer Data or End User Data; or (B) violation of Privacy/Security Law through Customer's account. Data Incidents include, without limitation, such events caused by Customer, Authorized Users, End Users, or any other third party accessing Customer's account.
"Services" means the collective financial services technology and other software products and services that Dots may provide from time to time.
Dots will provide you with API credentials for the Dots APIs in the form of a key and secret specific to you ("API Credentials"). Dots may issue, activate, suspend, re-activate, or deactivate your API Credentials to ensure usage of the Dots APIs consistent with the Dots Agreements and the Documentation. You will use all reasonable means to secure API Credentials in accordance with customary security protocols, and will promptly notify Dots if you know or reasonably suspect that the API Credentials have been compromised. You acknowledge and agree that you will be responsible for any activity using the API Credentials, regardless of whether you authorized such activity.
You will only access the Dots APIs in conformance with the terms of these API Terms and the Documentation. You will cause all API calls from your Application to include the appropriate API Credentials, and you agree not to mask or misrepresent your identity or your Application's identity when using, accessing, or attempting to access the Dots APIs. You agree to keep any information you provide to Dots regarding or related to your use of the Dots APIs accurate and up to date, and you agree not to hide, misrepresent or obscure any of the features, content, services, or functionality of your Dots API usage or your Application during your use of the Dots API.
If at any time we determine in our sole discretion that the volume of API calls from your Application or your usage of the Dots APIs is reasonably likely to threaten the stability of the Services or result in a Security Incident, we reserve the right to temporarily set and enforce limits on your Application's access to the Dots APIs until such time as the threat has been eliminated or contained. These limits may include restrictions on the volume and frequency of API usage, or any other limits necessary to prevent excessive, abusive, or otherwise prohibited use of the Dots APIs. You agree not to exceed, circumvent, or attempt to circumvent any such limits. You also agree to provide us with API access request estimates on an annual basis upon request, and you will immediately notify us if your actual usage materially exceeds or is likely to exceed your estimated usage at any time during each calendar year.
Except as otherwise expressly permitted by these API Terms, you will not, and you will not permit or enable any third party to:
Your use of the Dots APIs will comply with applicable law and any third party rights, including without limitation laws and regulations related to accessibility and data protection.
In order to receive production API Credentials (“Go Live”), you must successfully complete Dots' review of your Dots API integration and receive Dots' approval to Go Live. Your Application must be developed, used and provided in compliance with the Dots Agreements and applicable law. You are solely responsible for your integration costs and expenses. Dots may require you to modify your Dots API integration and/or Application user experience if it does not comply with all provided requirements. You understand and agree that approval to Go Live is granted by Dots in its sole discretion.
You are solely responsible for all aspects of your Application, and we will not be required to provide any technical or other support services to you in connection with the integration of the Dots APIs into your Application or any related End User Data. We will designate technical resources to assist in identifying any resolving API errors and to answer questions related to the operational use of the Dots APIs. Your use of the Dots APIs is solely at your own risk, and you are responsible for any damage to any computer systems, networks, or databases belonging to you or any End User; all losses suffered by you or any End User; or any other liability for any type related to your use of the Dots APIs.
You agree that we may monitor or analyze your access and use of the Dots APIs to verify your compliance with these API Terms and the Dots Agreement, to ensure the quality and reliability of the Dots APIs, to improve the Dots APIs and the Services, and for any other business purpose. You agree not to interfere with any such monitoring, and you understand that we may use any technical means to overcome such interference. You agree to provide us with any information or materials we request to verify your compliance with these API Terms and the Dots Agreements, including, free of charge, access to any test accounts or applications.
You agree to maintain comprehensive, industry-standard information security and data privacy compliance policies and procedures to protect End Users and their End User Data, and you will provide the results of any security audits (including any SOC-2 audit) you undertake to us upon our request. You will ensure that your Application receives and transmits data with a protocol at least as secure as those accepted by the Dots APIs, and that your Application contains protections that are adequate to keep secure and prevent the interception of any End User Data. You agree to periodically assess the security of your Application to ensure it is maintained free of defects and security vulnerabilities; and you will share the results of such assessment with us upon request. We may require that such an assessment be conducted prior to granting you access to the Dots APIs or at any other time that we deem reasonably necessary to ensure the security of your Application or the Dots APIs. You will not attempt to circumvent any security measures or technical limitations imposed by us or by the Dots APIs.
You will use best efforts to protect End User Data, including Personal Information, from any Security Incident. You and your Application will comply with Privacy/Security Law. You will notify Dots within 48 hours of becoming aware of, or having reason to suspect the occurrence of, any Security Incident or other security breach, including without limitation any actual or suspected theft, loss, or misuse of End User Data, in connection with the Dots APIs or your Application. You agree to collaborate with Dots on creating a notification and remediation strategy for End Users. You also agree to promptly notify any End Users whose information may have been affected to the extent required by Privacy/Security Law.
Before collecting or disclosing any End User Data through the Dots APIs, you will first (A) inform such End User in a Privacy Policy of the types of End User Data that you collect or disclose and how such End User Data will be used or disclosed; and (B) obtain affirmative consent from such End User to such collection, use, and disclosure in accordance with Privacy/Security Law. Any such Privacy Policy must be made available to End Users prior to the collection, use, or disclosure of any End User Data. In addition, the Privacy Policy will be consistent with your obligations under these API Terms and the Dots Agreements. To the extent that you collect End User Data from Dots, your Privacy Policy must not, under any circumstances, permit the sale or disclosure of such End User Data that is not de-identified without the End User's prior express consent.
Your collection, use, and disclosure of End User Data must not conflict with your Privacy Policy and the Dots Privacy Policy at https://dots.dev/privacy.
As between you and Dots, you are solely responsible for (A) any End User Data and any other data collected by you, including the transmission of any End User Data to or from the Dots APIs; and (B) the completeness and accuracy of End User Data and the legality of its collection, processing, use, and disclosure. You understand that Dots rely on the End User Data you submit to us, and you will make best efforts to ensure that all End User Data you submit is accurate and complete.
If we determine in our sole discretion that you engage or have engaged in the activities listed below, or are authorizing, facilitating, or helping others to do so, or otherwise are engaged in activities that (i) are illegal, (ii) may harm others or our reputation or operations, or (iii) violate our or others’ rights, we may deny, terminate, or suspend your use of the Services.
The examples listed below are not exhaustive and we reserve the right to modify or update the lists below at any time by posting a revised version to the Dots Dashboard. The revised version will be immediately effective upon posting.
Engaging in transactions related to or in furtherance of the following activities: